No returns can be accepted for credit unless previously agreed upon and an official Returns Reference has been issued. A charge of 20% of the invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered,” or due to duplication resulting from a “confirmation” order not being endorsed to that effect.

We must receive all goods returned under this category within thirty (30) days of the original invoice date. You will bear all costs associated with returning any Goods under this category. All items returned as faulty are subject to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be provided instead.